Privacy Policy

Welcome to Voodoo Casino. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website, services, and applications. By accessing or using Voodoo Casino, you agree to the terms of this Privacy Policy. Read it carefully to understand our practices regarding your data.

Voodoo Casino operates under a valid gaming licence. All our operations, including data processing, comply with applicable laws and regulations. Your trust is important to us, and we maintain high standards of data protection.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, email address, postal address, telephone number, and payment details (e.g., credit/debit card information, e-wallet details). We collect this when you register an account, make deposits, or withdraw funds.
• Account Information: Your username, password, and other registration details.
• Transactional Data: Details about your betting activities, deposits, withdrawals, and other transactions conducted through Voodoo Casino.
• Technical Data: Your IP address, browser type and version, operating system, device type, unique device identifiers, and other technical information about the devices you use to access our services.
• Usage Data: Information about how you use our website and services, including pages visited, time spent on pages, links clicked, and game play history.
• Communication Data: Records of your communications with us, including emails, chat logs, and telephone calls, for customer support, dispute resolution, and training purposes.
• Verification Data: Documents and information required for identity verification, age verification, and anti-money laundering (AML) checks, such as copies of your passport, driver's licence, or utility bills.

We use the information we collect for several purposes, primarily to provide and enhance your experience at Voodoo Casino. These uses include:

• Account Management: To create and manage your account, verify your identity, and process your registration.
• Service Provision: To operate our games, process your bets, deposits, and withdrawals, and provide you with access to all features of Voodoo Casino.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you contact our support team.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activities, money laundering, and other illegal or prohibited activities, ensuring the integrity of our services.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including age verification, AML regulations, and reporting requirements to our licensing authority.
• Personalisation: To tailor your experience on Voodoo Casino, including offering personalised promotions, bonuses, and game recommendations based on your preferences and playing history.
• Marketing Communications: To send you marketing materials, promotions, and updates about Voodoo Casino services that may be of interest to you, where you have consented to receive such communications.
• Website Improvement: To analyse user behaviour, monitor the effectiveness of our marketing campaigns, and improve the functionality and performance of our website and services.
• Research and Development: To conduct research and analysis to develop new features, services, and products.

We process your personal data based on one or more of the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and Voodoo Casino, specifically to provide you with our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as anti-money laundering laws, age verification requirements, and reporting to regulatory bodies.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Voodoo Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include preventing fraud, ensuring network and information security, improving our services, and marketing our products.
• Consent: We may rely on your explicit consent for certain processing activities, particularly for sending direct marketing communications. You have the right to withdraw your consent at any time.

We may share your personal information with third parties in specific circumstances, always with appropriate safeguards:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.
• Regulatory and Law Enforcement Bodies: We may disclose your information to regulatory authorities, law enforcement agencies, or other governmental bodies if required by law, to comply with a legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others. This includes our licensing authority.
• Fraud Prevention and Anti-Money Laundering Agencies: To combat fraud and money laundering, we may share your data with specialised agencies and databases.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will ensure that the acquiring entity adheres to this Privacy Policy.
• Affiliates: We may share data with our affiliated companies for business and operational purposes, provided they adhere to the same data protection standards.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

At Voodoo Casino, we protect your personal data from unauthorised access, alteration, disclosure, or destruction. We implement technical and organisational measures to safeguard your information, including:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) technology, to protect data transmission over the internet.
• Access Controls: Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes outlined in this policy.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login details.

Under applicable data protection laws, you have several rights regarding your personal data. Voodoo Casino respects these rights and provides mechanisms for you to exercise them:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact our customer support team using the details provided in the "Contact Us" section. We will respond to your request within the timeframes required by law.

Voodoo Casino uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously, allowing us to improve our services.
• Functionality Cookies: These are used to recognise you when you return to our website, allowing us to personalise our content for you, greet you by name, and remember your preferences (e.g., your choice of language or region).
• Marketing/Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality and your experience of Voodoo Casino.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing.

• We will retain your account information for the duration of your active account and for a period thereafter as required by our regulatory obligations, typically five years after account closure, to comply with anti-money laundering and responsible gaming regulations.
• Transaction data is retained for a period necessary to comply with financial and tax laws.
• Communication records may be retained for a period to resolve disputes and for quality assurance.

Once the retention period expires, we will securely delete or anonymise your personal data, unless further retention is required by law or for legitimate business purposes.

Voodoo Casino operates globally, so your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, we take appropriate steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by relevant authorities.
• Implementing standard contractual clauses approved by regulatory bodies.
• Obtaining your explicit consent for the transfer.

Voodoo Casino is strictly for individuals who are at least 18 years of age, or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from children. If we become aware that a child under the legal age has provided us with personal information, we will delete such information from our records immediately. If you believe we might have any information from or about a child, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. Review this Privacy Policy periodically to stay informed about how we are protecting your information. For significant changes, we may notify you via email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us. Our customer support team is available to assist you.

You can reach us via:

• Email: [email protected]
• Live Chat: Available 24/7 on our website.

We resolve any concerns you may have and ensure your experience with Voodoo Casino is safe and enjoyable.